Support at Pin-Up Casino

Pin-Up Casino customer support is available 24 hours a day, seven days a week. If you have any questions or problems, you can ask for help from the support team and get prompt advice. Every day we improve our support service and do everything we can to make our players have only positive emotions and experience when playing online casinos.

Pin-Up Casino's support team offers prompt advice to keep your gaming experience smooth.

Support by Email

The best and most versatile way to contact Pin-Up Casino support is by email. We serve players around the clock at a single support address – [email protected].

On what questions you can contact the support by mail:

  • Account creation and verification;
  • Bug detection;
  • Errors in the calculation of bonuses;
  • Problems with deposits and cashouts;
  • Complaints and suggestions;
  • Suspicion of fraud by other players.

Support processes request on a first-come, first-served basis and try to answer players as quickly as possible. Usually, the waiting time if the answer is no more than a day, but on busy days and in case of incredibly complex problems, this time may be increased.

Send an email to Pin-Up Casino support for a full response.

Chat on the Site

Another quick way to get in touch is online support through live chat on the website. To write to a Pin-Up Casino employee via live chat, do the following:

  • Open the Pin-Up. Go to the casino website or Pin-Up app;
  • Open the chat window. Open the menu and at the bottom of the page you’ll find a button to open the chat;
  • Ask a question. Write a message describing the problem.

Usually, an operator will join the conversation within a few minutes, but sometimes it takes longer to reach you.

Pin-Up Casino offers live chat for immediate assistance.

FAQ on the site

Before you write to customer support, you can search for the information you need in the official website’s help section. You can find the link at the bottom of the page in the Information section. There are answers to dozens of common questions under four categories of topics:

  1. Opening an Account;
  2. Account information;
  3. Deposit and withdrawal of funds;
  4. Sports bets.

Read the answers and if you do not find the information you need, contact support using one of the methods listed above.

Pin-Up Casino's website has a helpful FAQ section that might answer your question before you contact support.

Tips for Contacting Customer Service

To avoid problems and delays in the processing of your application, follow a few essential guidelines:

  • Do not be rude to the online casino staff. You can be blocked for a rough, rude and insulting attitude;
  • As much detail as possible detail the problem. If necessary, attach screenshots of the error, specify the time of the crisis and other information;
  • Communicate in one thread. Do not create a bunch of emails. Respond to messages only in the line that was created;
  • Use your email address. If you email, do it from the email address you gave when you registered your account.

You won’t significantly affect the speed of getting a response, but you can make things easier for the support team.

Follow these helpful tips to ensure an enjoyable Pin-Up customer service experience!