Support by email
The best and most versatile way to contact Pin-Up Casino support is by email. We serve players around the clock at a single support address – firstname.lastname@example.org. Customer support is in English, but you can use an online translator if you do not speak English. You will be understood and will get help.
On what questions you can contact the support by mail:
- Account Verification;
- Bug detection;
- Errors in the calculation of bonuses;
- Problems with deposits and cashouts;
- Complaints and suggestions;
- Suspicion of fraud by other players.
Support processes request on a first-come, first-served basis and try to answer players as quickly as possible. Usually, the waiting time if the answer is no more than a day, but on busy days and in case of incredibly complex problems, this time may be increased.
If your problem requires an urgent solution, use the fastest means of communication – the hotline. The online casino support team answers the international number: +35722008792.
Communication is also in English so that support over the phone is not suitable for everyone.
Also, note that the call to the phone line is not free. It is charged according to the rates of your operator.
Chat on the site
Another quick way to get in touch is online support through live chat on the website. To write to a Pin-Up Casino employee via live chat, do the following:
- Open the official casino website. Go to the main page in your mobile or normal browser;
- Open the chat window. At the bottom right of the page is a button to open the chat;
- Ask a question. Specify your name and write a message describing the problem.
Usually, an operator will join the conversation within a few minutes, but sometimes it takes longer to reach you.
FAQ on the site
Before you write to customer support, you can search for the information you need in the official website’s help section. You can find the link at the bottom of the page. There are answers to dozens of common questions under four categories of topics:
- Opening a gaming account;
- Account information;
- Deposit and withdrawal;
- Sports betting.
Read the answers and if you do not find the information you need, contact support using one of the methods listed above.
Tips for Contacting Customer Service
To avoid problems and delays in the processing of your application, follow a few essential guidelines:
- Do not be rude to the online casino staff. You can be blocked for a rough, rude and insulting attitude;
- As much detail as possible detail the problem. If necessary, attach screenshots of the error, specify the time of the crisis and other information;
- Communicate in one thread. Do not create a bunch of emails. Respond to messages only in the line that was created;
- Use your email address. If you email, do it from the email address you gave when you registered your account.
You won’t significantly affect the speed of getting a response, but you can make things easier for the support team.